koi505 Terms & Conditions

1. Definitions

In these Terms and Conditions, unless the context requires otherwise:

• "koi505," "We," "Us," "Our" refers to the koi505 online gaming platform, its operators, and authorized representatives.
• "You," "Your," "Player," "User" refers to any individual who creates an account, accesses, or uses the koi505 platform.
• "Account" means the personal gaming account created by a user on the koi505 platform, identified by a unique username and password.
• "Services" refers to all gaming products, features, and functionalities offered through the koi505 platform, including but not limited to casino games, live dealer tables, sports betting, lottery draws, and customer support.
• "Deposit" means any transfer of funds from your personal bank account or payment method to your koi505 gaming account.
• "Withdrawal" means any transfer of funds from your koi505 gaming account to your personal bank account or designated payment method.
• "Bonus" refers to promotional credits, free spins, cashback, or other incentives offered by koi505, subject to specific terms and wagering requirements.
• "Real Money" means funds deposited by you that are available for wagering and withdrawal, as distinct from bonus credits.

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

To create an account and use koi505 services, you must meet all of the following eligibility criteria:

• You must be at least 21 years of age. koi505 strictly enforces age verification and reserves the right to request government-issued identification at any time.
• You must be a legal resident of Indonesia. We do not accept registrations from individuals residing in jurisdictions where online gambling is prohibited by law.
• You must be legally capable of entering into binding contracts under Indonesian law.
• You must not be self-excluded from gambling services or listed on any gambling exclusion register.
• You must register in your own name and provide accurate, complete, and truthful personal information.

2.2 Account Registration Process

When registering for a koi505 account, you agree to:

• Provide accurate and complete information including your full legal name, date of birth, residential address, valid email address, and mobile phone number.
• Create a unique username and strong password that you will keep confidential.
• Verify your email address and mobile phone number through the verification codes sent by koi505.
• Complete identity verification (KYC) by submitting a clear copy of your Indonesian National Identity Card (KTP) and a recent selfie photograph as required by Indonesian banking regulations.
• Maintain only one account. Multiple accounts by the same individual are strictly prohibited and will result in account closure and forfeiture of funds.

2.3 Verification Requirements

koi505 reserves the right to request additional verification documents at any time, including but not limited to proof of address (utility bills, bank statements dated within the last three months) and proof of payment method ownership. Withdrawals may be delayed or restricted until verification is satisfactorily completed. Failure to provide requested documents within 30 days may result in account suspension.

3. Account Security and Responsibilities

3.1 Your Responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You agree to:

• Use a strong, unique password that is not shared with other online services.
• Never disclose your password to any third party, including individuals claiming to represent koi505 customer support.
• Immediately notify koi505 customer support if you suspect unauthorized access to your account or any security breach.
• Log out of your account after each session, especially when using shared or public computers.
• Ensure that your registered email address and mobile phone number remain current and accessible.

3.2 Liability for Unauthorized Use

You are fully liable for all activities that occur under your account, whether authorized by you or not, until you notify koi505 of a suspected security breach. koi505 is not responsible for any losses resulting from unauthorized use of your account credentials, provided we have implemented reasonable security measures. Any winnings generated through unauthorized account access will be void, and koi505 reserves the right to recover losses from your account balance.

3.3 Account Information Updates

You must promptly update your account information if your personal details change, including changes to your residential address, email address, or mobile phone number. Outdated contact information may result in missed important communications, delayed withdrawals, or account security issues.

4. Deposits and Withdrawals

4.1 Deposits

koi505 accepts deposits via major Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI) and popular e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). The following terms apply:

• Minimum deposit amount is Rp 10,000. Maximum deposit limits vary by payment method and account status.
• All deposits must originate from a bank account or payment method registered in your own legal name. Third-party deposits are strictly prohibited.
• Deposits are typically processed instantly, though processing times may vary depending on your bank or payment provider.
• koi505 does not charge fees for deposits, but your bank or payment provider may apply transaction fees.
• Deposited funds are non-refundable except in cases of technical error or duplicate transactions.

4.2 Withdrawals

You may request withdrawals of your real money balance at any time, subject to the following conditions:

• Minimum withdrawal amount is Rp 50,000. Maximum daily withdrawal limits vary based on your account verification level and VIP status.
• Withdrawals must be made to a bank account registered in your own legal name that matches your verified identity documents.
• First-time withdrawals require completed identity verification (KYC). Subsequent withdrawals to the same registered bank account typically do not require re-verification unless circumstances change.
• Standard withdrawal processing time is 15 minutes to 24 hours during business days (Monday-Friday, 09:00-18:00 WIB). Withdrawals requested outside business hours will be processed on the next business day.
• koi505 reserves the right to conduct additional security checks on large withdrawals (exceeding Rp 50,000,000) or withdrawals from accounts with unusual betting patterns.
• Bonus funds and free spin winnings are subject to wagering requirements and cannot be withdrawn until these requirements are met.

4.3 Anti-Money Laundering Compliance

koi505 is committed to preventing money laundering and terrorist financing. All deposits must be wagered at least once (1x turnover requirement) before withdrawal. Deposits that are immediately withdrawn or show minimal wagering activity may be flagged for investigation and subject to a 10% processing fee. We reserve the right to report suspicious transactions to relevant authorities.

5. Bonuses and Promotions

5.1 General Bonus Terms

koi505 offers various bonuses and promotions, including welcome bonuses, deposit bonuses, cashback, free spins, and special event promotions. All bonuses are subject to specific terms and conditions displayed on the promotions page at the time of the offer. Key principles include:

• Bonuses are intended for recreational players and single household use. Bonus abuse, including creating multiple accounts to claim bonuses repeatedly, will result in forfeiture of bonuses and potential account closure.
• Unless otherwise stated, bonuses are subject to wagering requirements (typically 10x to 40x the bonus amount) before bonus funds and associated winnings can be withdrawn.
• Wagering contributions vary by game type. Typically, slots contribute 100%, table games contribute 10-20%, and live dealer games contribute 10%.
• Maximum bet limits apply when playing with bonus funds (typically Rp 10,000 per spin or hand). Exceeding maximum bet limits while bonus terms are active may void the bonus and associated winnings.
• Bonuses expire after a specified period (typically 7 to 30 days from activation). Unused bonuses and unmet wagering requirements will be forfeited upon expiration.

5.2 Bonus Disputes

In the event of a dispute regarding bonus eligibility, wagering progress, or terms interpretation, koi505's decision is final. We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice. Players participating in promotions at the time of cancellation will be allowed to complete their existing bonus terms.

6. Game Rules and Fair Play

6.1 Game Integrity

All games offered on the koi505 platform use certified random number generators (RNGs) that undergo regular third-party auditing to ensure fairness and randomness. Game outcomes are determined independently and cannot be influenced by koi505, players, or any external party. Each game has published rules and paytables available within the game interface. Players are responsible for understanding game rules before wagering real money.

6.2 Technical Malfunctions

In the event of a technical malfunction, software error, or communication failure that affects game outcomes or account balances, koi505 reserves the right to void affected bets and restore account balances to their state prior to the malfunction. Players will be notified of any such incidents, and disputes will be investigated thoroughly. koi505 is not liable for losses resulting from internet connectivity issues, device malfunctions, or force majeure events beyond our control.

6.3 Sports Betting Rules

For sports betting, including football matches (BRI Liga 1, EPL, Champions League), mix parlay (accumulator) bets, and live in-play betting, the following rules apply:

• All bets are settled based on official results from recognized sports governing bodies. If an event is postponed, abandoned, or cancelled, bets will be void unless otherwise stated in specific market rules.
• Settlement mistakes will be corrected retroactively. If winnings are paid out in error, koi505 reserves the right to deduct the erroneous amount from your account balance.
• Live betting odds and markets are subject to rapid changes based on game developments. Bets are accepted only if placed before the relevant action occurs.

7. Prohibited Activities

The following activities are strictly prohibited and constitute grounds for immediate account suspension and forfeiture of funds:

• Fraudulent Activity: Using stolen credit cards, forged documents, false identities, or any other fraudulent means to deposit funds or create accounts.
• Collusion and Cheating: Coordinating with other players to gain unfair advantage, using bots or automated software, exploiting software bugs, or manipulating game outcomes.
• Multiple Accounts: Creating more than one account to abuse bonuses, circumvent restrictions, or evade detection.
• Money Laundering: Using koi505 services to transfer, conceal, or legitimize funds obtained through illegal activities.
• Underage Gambling: Allowing individuals under 21 years of age to access or use your account.
• Abusive Behavior: Harassing or threatening koi505 staff or other players through any communication channel.

8. Account Suspension and Termination

koi505 reserves the right to suspend or terminate your account immediately, without prior notice, if we determine that you have violated these Terms and Conditions, engaged in prohibited activities, or if we suspect fraudulent, illegal, or irregular betting patterns. Upon termination:

• Your access to koi505 services will be revoked immediately.
• Any pending bets will be settled according to their outcomes, but no new bets will be accepted.
• Legitimate real money balances (excluding bonus funds and winnings derived from prohibited activities) will be returned to your registered bank account after deduction of any amounts owed to koi505.
• All bonus balances, loyalty points, and promotional benefits will be forfeited.

You may voluntarily close your account at any time by contacting customer support. Self-excluded accounts cannot be reopened before the exclusion period expires.

9. Limitations of Liability

To the fullest extent permitted by law, koi505 and its affiliates, officers, employees, and service providers shall not be liable for:

• Any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use our services.
• Loss of profits, revenue, data, or business opportunities resulting from technical failures, software errors, or service interruptions.
• Losses resulting from unauthorized access to your account due to your failure to maintain password confidentiality.
• Losses resulting from third-party actions, including payment provider failures, internet service disruptions, or force majeure events.
• Any gambling losses incurred through normal gameplay, as gambling inherently involves risk of financial loss.

Your use of koi505 services is entirely at your own risk. We provide services on an "as is" and "as available" basis without warranties of any kind, express or implied.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with international gaming regulations and the laws of the jurisdiction in which koi505 holds its operating license. Where Indonesian law imposes stricter requirements on consumer protection or responsible gaming, those requirements shall prevail.

10.2 Dispute Resolution Process

If you have a complaint or dispute regarding koi505 services, you should first contact our customer support team via live chat or email at [email protected]. We will investigate your complaint and respond within 7 business days. If you are not satisfied with our response, you may escalate the matter to our senior management team. We are committed to resolving all disputes fairly and promptly.

10.3 Changes to Terms

koi505 reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated to players via email and prominently displayed on our website. Your continued use of koi505 services after notification of changes constitutes acceptance of the revised terms. If you do not agree to the revised terms, you must stop using our services and close your account.